Heather has been aware of a hearing loss for many years and has a twin sister who uses hearing aids. 
Her loss became more problematic about 10 years ago. At this time she didn't want to get hearing aids as they were economically beyond her reach. Being close to retiring age Heather hoped she would be able to manage until she was on a pension and eligible for government help.
A couple of years later, despite being over 65, Heather was enjoying her part time work at a not for profit organisation, but her hearing loss was beginning to impact on her ability to manage some work situations. She also realised that she was missing much of what her younger grandchildren were saying.
A decision had to be made regarding hearing aids. Whilst continuing to work, she was not eligible for a pension which meant Heather could not access the government hearing services. She has now been fitted with recycled hearing aids, which will help her until she retires.